1. Who We Are

This Privacy Policy explains how Egypt Excursions Online (operated by Excursions Online LLC FZ) collects, uses, shares, and protects personal data when you visit our website or book our tours and related services (the "Service").

2. Scope

This Policy applies to visitors and customers who access or use the Service, contact us by email/phone/WhatsApp, or interact with our social channels. By using the Service, you agree to the practices described here.

3. What Data We Collect

We collect the following categories of personal data when necessary for the purposes described in Section 4:

• Identification & contact data: name, email, phone number, country, hotel/accommodation, room number (where relevant).
• Booking details: travel dates, party size, special requests, pickup/dropoff locations, preferred languages.
• Government ID (where required): passport number/copy for certain private tours or as required by checkpoints/security regulations.
• Payment & billing data: billing address, payment method details (processed by third-party providers; we do not store full card numbers).
• Communications: emails, messages, call notes, and feedback.
• Device & usage data: IP address, device identifiers, browser type, pages viewed, and interaction data (via cookies and similar technologies).

4. Why We Use Your Data (Legal Bases)

We process personal data for:

• Booking & operations (Contract): to confirm bookings, issue vouchers, coordinate pickups, and provide customer support.
• Safety & compliance (Legal obligation/Legitimate interests): to meet legal, tax, accounting, and security requirements (e.g., passport checks, police checkpoints).
• Service improvement & analytics (Legitimate interests/Consent): to monitor performance, troubleshoot, and enhance user experience.
• Marketing (Consent/Legitimate interests): to send offers and updates; you may opt out anytime.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Service, remember preferences, and perform analytics. Where required, we will request consent. You can manage cookie preferences in your browser settings; some features may not function without certain cookies.

6. Analytics and Measurement

We may use third-party analytics tools (e.g., Google Analytics, ad platforms) to understand usage and performance. These providers process limited data on our behalf under their own privacy terms. We configure dashboards, conversion tracking, and goals/events to measure leads, bookings, and key actions.

7. Sharing Your Data

We share personal data only as needed with:

• Local suppliers/operators, guides, and drivers to deliver the booked services.
• Payment processors and banks to take payments and prevent fraud.
• IT/service providers (hosting, email, CRM, analytics) under contractual obligations.
• Authorities where legally required (e.g., security checkpoints, law enforcement).
• Business transfers (e.g., merger or acquisition) with appropriate safeguards.

We do not sell personal data.

8. International Transfers

Data may be processed in countries outside your residence. Where required, we implement safeguards such as contractual clauses to protect your data.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described, including legal, accounting, or reporting requirements. Typical retention: booking records and invoices for statutory periods; support communications for operational needs.

10. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, object to, or restrict processing of your personal data, and to withdraw consent where processing is based on consent. To exercise these rights, contact info@egypt-excursionsonline.com.

11. Security

We implement administrative, technical, and physical safeguards intended to protect personal data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

12. Children

The Service is intended for individuals 18+. We do not knowingly collect data from children under 18. If you believe a child has provided us data, contact us to request deletion.

13. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal data.

14. Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new effective date. Your continued use of the Service signifies acceptance of the updated Policy.

15. Contact

For questions or privacy requests, contact: info@egypt-excursionsonline.com